Terms & Conditions

Shipping

At MyMoroccanBazar we want you to have an easy and simplified shopping experience and in most cases we will deliver items to you free of charge. We also provide an expedited shipping service with UPS for a fee.

PLEASE NOTE:

FREE POSTAGE IS NOT AVAILABLE TO ALL REMOTE AREAS. IF POSTAGE IS REQUIRED YOU WILL BE NOTIFIED ONCE THE ORDER IS RECEIVED. IF YOU ARE UNSURE, PLEASE CONTACT US PRIOR TO PURCHASE AND WE CAN ADVISE IF POSTAGE WILL BE PAYABLE.

An email confirmation with a tracking number and tracking information will be sent to you if you select expedited shipping with UPS once your order is complete. We cannot provide a tracking number for free shipping since all orders are dispatched from Morocco and the Moroccan postal service doesn’t provide tracking for the time being.

We ship all our items securely and promptly, using our preferred carrier depending on the location and the size of the order and usually within 2 business days from the date of order.
Please note: a signature will be required at delivery.

NOTE: We do not deliver to PO (Post Office) Boxes.  Please provide an alternative delivery address.

Refund / Return Policy

For any item that is found to be faulty or broken upon receipt, we will happily refund or replace the item, provided we are notified within 24 hours of receipt of your item and the item is returned unused and in its original packaging. We may also request that you provide photos of the faulty or broken item prior to issue of a refund. Any item found to be faulty or broken must be returned to MyMoroccanBazar within 14 days of receipt. Shipping charges will be covered by MyMoroccanBazar.

We do not provide refunds or replacements if you change your mind after you place the order.

PLEASE NOTE: If you have not received a refund as agreed, please check your PayPal or financial statements first, as some chargebacks and refunds may take a few business days to process. Feel free to call us on +1 (844) 707-7778 from Monday to Friday, 9 a.m. – 5 p.m. PST or e-mail us 24/7 on [email protected] if you have any questions.

Security

The following site has been issued a Godaddy SSL certificate to enable server security. Sites secured by an SSL certificates provide up to 256 bit encryption, thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site’s web servers are private and secure.

Privacy Policy

The following document sets forth the Privacy Policy for MyMoroccanBazar website, www.mymoroccanbazar.com.
MyMoroccanBazar is committed to providing you with the best possible customer service experience.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information. However, for access to future MyMoroccanBazar customer support features and discounts, you are required to submit personally identifiable information. This may include, but is not limited to, a unique username and password, as well as providing sensitive information that may be used, if needed, to recover a lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer shipping. We permit these companies to obtain only the personal information they require to deliver the service. MyMoroccanBazar takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to the site, we expressly collect non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use, for these new purposes only, data collected from the time of the policy change forward and will adhere to our updated practices.

Changes to this Privacy Policy

MyMoroccanBazar reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. MyMoroccanBazar reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting Us

MyMoroccanBazar welcomes your comments regarding this Terms & Conditions. If you have any questions about this Terms and Conditions and would like further information, please contact us by any of the following means during business hours Monday to Friday; 9 a.m. to 5 p.m. PST.

Call: +1 (844) 707-7778
Email: [email protected]

Last update: 11 February 2017

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